Answer: -I ran into the same problem with a different company when checking for my score. They should have given you a toll free number to reach them. My free time came and went, they charged my card, I gave them a call and they couldnt find my score. Because of that, they refunded my credit card. So my suggestion would to call them and talk to someone personally. Then if you want to repair your credit score, log onto http://www.creditclean.com or http://beaconrepair.com. -The best way is to request for your credit report to 3 major credit bureaus: www.experian.com www.equifax.com and www.transunion.comYou receive your 3 credit report and can check them. It is really very important because 75% Americans have errors in their credit report. So you will kill two birds with one stones: you will receive your credit reports and check them. It so important because your lenders check your credit report before approve your application. And if they contain errors lenders can decline your application. I strongly recommend to find time for it.